permanently free of charge as a sham? Since March 2006, at Lidl's super-Mastercard CC-Bank (now Banco Santander) with a permanent exemption from annual fees and 5% fuel discount up sold to a height of 100 EUR. Many customers took up enthusiastically. Permanent save who would not?
get exactly Recently, these customers a nice letter of the Santander Bank, informed that from 1 December 2009, a monthly fee of 2 EUR is due .
permanent exemption but now costs money? OK, you might think: the bank would eventually live. If one extrapolated the ticket price of 24 EUR to the maximum advantage of savings when filling in the amount of 100 EUR to remain charged, always another 76 EUR discount for the customer.
But what about the business practices of the Santander Bank in dealing with the customer?
- In the sales campaign was advertised at Lidl permanent exemption of the annual fee.
- distinguishes the outside, this letter is not from the usual mailings that are sent from time to time by various banks. First, the benefits touted by credit card, then appears right in the body text of the message "For this attractive benefits package, we calculate from 01.12.2009 month EUR 2, -."
- In a separate appeal or right of termination is not mentioned.
from an international bank, you can actually expect anything else!
Who does not agree, should be immediately written to object to the new fee. For some customers, the Bank has apparently "from Grace "on the collection of the fee already apart.
act worth losing who is silent!
